Refund & Return Policy
Last Updated: 06/05/2026
At Gentlemen Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
We accept returns only under the following circumstances:
- The product received is damaged or defective.
- The wrong product was delivered.
- The product has a manufacturing defect.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with original packaging, tags and accessories (if any).
- A return request must be submitted within 7 days of receiving the order.
Non-Returnable Items
Returns will not be accepted for:
- Change of mind after purchase.
- Products damaged due to misuse or improper handling.
- Products showing signs of wear or use.
- Sale, clearance or promotional items unless received damaged or defective.
Return Request Process
To request a return, contact our support team with:
- Order Number
- Customer Name
- Contact Number
- Reason for Return
- Clear photos or videos showing the issue
Our team will review the request and provide further instructions.
Refund Policy
Refunds will be approved only after the returned product has been received and inspected.
If approved:
- Refunds will be processed within 7–10 business days.
- Refunds may be issued through bank transfer, digital wallet or another agreed method.
- Original shipping charges are non-refundable unless the error was caused by us.
Exchange Policy
We offer exchanges for:
- Defective products
- Damaged products
- Incorrect items received
Subject to stock availability, the replacement product will be shipped after verification of the issue.
Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.
Failure to report the issue within this period may affect eligibility for a return or exchange.
Order Cancellation
Orders may be canceled before dispatch by contacting our customer support team.
Once an order has been shipped, it cannot be canceled and will be subject to the return policy.
Cash on Delivery (COD) Orders
Customers are requested to carefully review product details before placing a Cash on Delivery order.
Repeated refusal of confirmed COD orders may result in restrictions on future purchases.
Return Shipping Costs
- If the return is due to our error (wrong item, defective product or damaged item), we will bear the return shipping cost.
- For other approved returns, the customer may be responsible for return shipping charges.
Contact Us
For return, refund, or exchange requests, please contact:
