Shipping Policy

Last Updated: 06/05/2026

Thank you for shopping with Gentlemen Store. We are committed to delivering your orders quickly, safely and efficiently throughout Pakistan.

Shipping Coverage

We currently deliver to all major cities and regions across Pakistan through trusted courier partners.

Order Processing Time

Orders are typically processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions or peak seasons, processing times may be slightly longer.

Delivery Time

Estimated delivery times:

Major Cities: 3–5 business days
Other Cities & Remote Areas: 4–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout.
Free shipping promotions may be offered from time to time on selected products or order values.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

For COD orders:

Please ensure that your contact number and shipping address are accurate.
Our team may contact you for order verification before dispatch.
Orders may be canceled if verification cannot be completed.

Order Tracking

Once your order has been shipped, you may receive a tracking number via SMS, email or WhatsApp (where applicable).

Customers can use the tracking number to monitor shipment progress through the courier company's website.

Delivery Delays

While we strive to ensure timely deliveries, Gentlemen Store is not responsible for delays caused by:

Courier service disruptions
Weather conditions
Public holidays
Natural disasters
Incorrect customer information
Other circumstances beyond our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

Delivery may be delayed.
Additional shipping charges may apply.
The order may be returned by the courier service.

Failed Deliveries

If a customer is unavailable to receive the package after multiple delivery attempts, the shipment may be returned to us.

Repeated refusal of orders may result in restrictions on future Cash on Delivery purchases.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of receiving the package.

Provide:

Order Number
Photos of the package and product
Description of the issue

Our support team will review the matter and assist accordingly.

Contact Us

For any shipping-related inquiries, please contact us: